Return and exchanges
*Please note that items purchased on sale or during promotional periods are final sale and are not eligible for returns or exchanges.*
At ZYHLA, we commit ourselves to serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects, and packaged with care. We do this to ensure that you fall in love with our products. With that in mind, our Return Policy is below.
We accept returns and exchanges within 15 days of receiving your order. Please note that the customer is responsible for the shipping costs associated with the return or exchange.
The return or exchange process may take a few days to complete. As soon as we verify the status of the returned items, we will send you an email to inform you. Please keep in mind that the refund will be issued using the same payment method as the purchase.
How to process a return?
Please send an email to zyhlacontactus@gmail.com with your order number and your contact information (email and telephone number). If you are returning an item due to a defect, please attach photos of the product.
Once your return or exchange is approved, please send the package including a note inside with your full name and order number so we can easily identify it.
It is mandatory that items are returned in the same condition they were received: undamaged, unworn, unwashed, with all tags attached, and in their original packaging. The condition of the garments (including makeup stains, odors, etc.) will be strictly inspected.
ZYHLA reserves the right to reject any returns that do not meet these conditions, and items received in poor condition will not be eligible for a refund.
